We require 5-7 business days to process all orders prior to shipping.  Shipping time varies depending on shipping destination, generally 1-5 days.  We ship with FedEx and USPS.   All baskets are inspected for damage before shipping. Orders cannot be shipped to a P.O. Box. You must provide a home or business address. If you would like to have your order expedited please email us at

International Shipping is shipped using USPS or FedEx. Plum + Sparrow is not responsible for any additional charges, custom fees or duties once your package has reached your country

Plum + Sparrow is not responsible for lost or stolen packages

Return Policy

All sales are final and cannot be returned.
If your basket arrives damaged, please contact us within 2 days of receiving your order. 

If you wish to exchange your basket for a different style please email Exchanges must be done within 20 days from date of purchase and includes a 20% restocking fee. Customer is responsible for all freight.